Elk Grove Custom Detail Collision Spa
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Testimonials

I highly recommend coming here to get your car repaired!

Elk Grove, CA
January 3, 2017

I highly recommend coming here to get your car repaired! I have a 2015 Nissan Pathfinder that was in need of a repair due to an accident. I have purchased my car no more than a year ago and it only has 10k miles on it, so my goal was to locate a repair shop that can meet my expectations and restore my car to its original state. Through the whole process I had dealt with JAMES PRICE (highly recommended person to be seen) who had walked/showed me through a step by step process and what to expect. James showed me nothing but respect, professionalism and accomplished the goals that were made. My car turned out GREAT and I am absolutely satisfied.

If you care about your vehicle as much as I do...,then this is the place for you.

Elk Grove, CA
December 31, 2016

If you care about your vehicle as much as I do...,then this is the place for you. I am very detailed oriented and have OCD. This place is awesome!! From the office staff being extremely friendly and respectable to the incredible techs that worked on my truck. I would like to recognize Jake and Ty for doing an awesome job on making my truck look like new again. They even had a shuttle service to take me home and pick me up and the driver was very respectable too. I have worked customer service for 30 years and this place exceeded my expectations. Thank you -Jim L

I recently had 2 of the best customer service girls Ever!

Elk Grove, CA
October 14, 2016

I recently had 2 of the best customer service girls Ever! Ms. Natilie and Vanesa. I had my car towed in after a little fender bender only to be told a few days later that my car had to be totaled. I was devastated. These two women were at the top of their game, with compassion, kindness, empathy and a voice of calmness. In my time of sadness they were able to bring assurance and a sense of peace to my situation. I call them a gift from God. Why because only the love of God could use such special people to uplift you when your broken. I thank them both for their kindness and niceness toward me. OUTSTANDING customer service! Keep up the good work ladies someone just like me might need you again. You're the BEST. From Ms LaVon

Came in to get my windows tinted by Justin and they came out looking perfect!

Sacramento, CA
September 14, 2016

Came in to get my windows tinted by Justin and they came out looking perfect! No bubbles or scratches! The young gentlemen provided excellent customer service I would definitely recommend him! Will be coming back for more service!

Super clean and spacious. The employees were extremely friendly and happy as I was always greeted accordingly.

Elk Grove, CA
August 26, 2016

I'm a little late on the review but better late than never. So about 3 weeks ago someone hit my side mirror on my 2016 Ford Mustang. I was pissed of course but luckily found this shop where josh took care of me. Before I get to josh, the first impressions of the shop were great. Super clean and spacious. The employees were extremely friendly and happy as I was always greeted accordingly. I believe her name was Christina or Vanessa who works at the front desk. Her customer service skills were above par. Josh was assigned to my car and he did an amazing job. A big thing for me is communication. Josh went above and beyond to always make sure I was always informed and in the loop about my car with follow up calls, and voicemails of necessary. This made my life easier as I was never unsure as to what was going on or my next steps. My window was repaired within a couple days and it looked like it never happened. Super easy, super simple, and effective. Thank you guys again. Definitely recommend this place.

Customer Testimonial

Topeka
December 18, 2015

I enjoyed how simple the nogotiation was, and everyone is dressed similar which makes it easy to distinguish the sales people. So simple so easy thats all I can really say!!

Customer Testimonial

February 18, 2015

We have taken our Infiniti G35 to Florin Road Collision twice. Once when I was rear ended, which was paid for by the other party's insurance, and again very recently to have my front bumper and chrome grill replaced and some door dings removed, which we paid for out of pocket. Both times the work done to our vehicle was superb. Our car now once again looks brand new and beautiful, and the customer service from everyone at the shop, especially Josh and Teresa was out of this world.
The given estimates were very fair and the last work we had done even came out nearly $100 less than what I was quoted. They completed the work in the amount of time they said they would and always kept in communication with us. We will not take our Infinitis (we also have Q50) to any other body shop. These guys are the real deal and treat both the customer and their vehicle with the utmost respect.

Customer Testimonial

September 10, 2014

OMG !! I was hit by an uninsured motorist and was devastated as I really work hard to keep my car looking nice being a 2006. I reviewed the sites and got lead to Florin Road Collision Center. They worked well with my insurance and when I just showed up there they were able to take my Nissan that day. I just picked it up and it looks better than when I drove it off the used car lot !!! WOW and they did work (improvements) that were above and beyond customer service. They also kept me updated with the progress and when to expect my car to be finished. Excellent work !

Customer Testimonial

February 2, 2014

First off, the staff are extremely friendly and professional. This is the number one thing I appreciate, besides the quality of work of course. From the first voicemail they left me to schedule an appointment, I could tell they were on top of things and courteous. They coordinated in a timely manner with my insurance company as well as the car rental place. My car was hit while parked in the street in front of my house and a good samaritan recorded her license plate information because she didn't stick around to leave a note herself. The damage amounted to more than $4,000. I was told the auto body repair work would take up to 10 days, but Florin Road did the job in 7 days. Overall what has felt like a very annoying and inconvenient situation has been softened by my dealings with Florin Road Collision Center. They have exceeded my expectations and yes they are located 'off the beaten path' but are well worth the drive!

Customer Testimonial

August 12, 2013

We had just bought our 3rd Infiniti G37s from Infiniti of Elk Grove and although I did not need any work on the previous two, I knew that if I ever needed any collision repair I would go to Florin Road Collision Center. We got hit in a slight "side-swipe" manner but the scratches were deep. From the moment I called to set up delivery, until I picked the car up, the staff was excellent. They called with insurance updates, repair progress and answered all my questions. The repair work was great. I cannot tell where the damage was and the paint/finish work was excellent. I was really concerned about the paint matching but that is not an issue. What a great place to take a car that has been damaged. It is kind of like having a good plumber, electrician...don't need them everyday but you when you do, it is a big relief knowing you will get a great finished product.

Customer Testimonial

February 1, 2013

Our pickup truck needed work on the back quarter panel, taillight and bumper. They were friendly and helpful when we had questions, and now it looks better than new. The only part that was less than ideal was that it took two days longer than they originally estimated. It was worth it.

Customer Testimonial

February 22, 2013

After our 2012 Nissan Altima was rear ended on the freeway, we thought that it would take a week to repair the damage. When Josh looked at the car and told us that it would be ready and look like new within 3 days, he held up to that promise with superb and superior expertise provided by the technicians at Florin Road Collision Center. The car is like new again and you can not tell that anything ever happened. Kudos for the excellent job.

Customer Testimonial

January 18, 2012

All the staff were very helpful and friendly. They took the time to explain to me every steps to take and what insurance papers to look for. I didn't feel rushed on the phone or when I was in the office. They went out of their way to make sure the rental car drivers were on the way as soon as I walked in the door, and the coffee was excellent! I'm a very picky person who rates my experience on service and professionalism. I would take any car I have to their shop before I try to go any were else. Thank you to the team who helped me!

Customer Testimonial

April 10, 2013

Had a Nissan Quest that needed body work done to front bumper area on the driver side. Josh was friendly and helpful in helping me arranging everything from AAA claims to ensuring all the parts and estimates were properly taken care of. Even though the turn around time took two week, I'm very satisfied with the repair and even the paint job perfectly matches the original color. Kudos to great service and i definitely recommend them if your Mazda, Nissan, or infiniti needs any type of body work.

Customer Testimonial

January 2, 2011

Took my 2011 Nissan Altima in for some repairs from an accident. I was very impressed by the whole experience. From the warm welcome of the staff, to the "we'll take care of it" persona they carried. They dealt with the insurance so all I had to do was drop my damaged car off and pick up my repaired vehicle. They kept me informed on any changes made and kept me worry free. It was the smoothest most non hassle repair, I would highly recommend this shop to anyone.

Customer Testimonial

February 18, 2014

My family and I have used this shop to restore all of our vehicles. I was in an accident earlier this month, had to tow my car in and for some TLC. The staff was wonderful, excellent customer service, explained all the repairs in detail. When I picked up my car, it looked brand new! I would never go anywhere else! I WILL DEFINITELY RECOMMEND THIS PLACE TO EVERYONE!!!